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These terms set out the rules that apply every time you access your ux00 account, fund your wallet via Touch 'n Go eWallet, DuitNow, or FPX, or interact with any part of the lobby. Read through each section carefully — by using the platform, you confirm that you have reviewed and accepted what is written here.
These terms govern all activity tied to your ux00 account, including how you log in, how funds move between your wallet and the lobby, and how disputes are handled. They apply to you as soon as you complete account registration — not from your first deposit, but from your first session. Where we reference payment rails, the scope covers only those available in eligible regions under local law: Touch 'n Go eWallet, DuitNow, and FPX are the verified channels we support for Malaysia. If you use GrabPay or Bank Transfer as an alternative route shown in your account, those sessions fall within the same terms. We update this policy when operational requirements change. When a change is made, the revised version is published on this page with the updated date shown at the footer of the document. Continued use of the account after publication means you accept the current version. If a clause conflicts with what local law allows in your region, local law takes precedence for that clause only — the rest of the terms remain in effect. Questions about a specific clause can be directed to our support team through the contact paths described in the Support section below.
Not every interaction on ux00 falls under a single clause. Understanding which parts of your session these terms control — and where they stop — helps you know where to direct questions and what protections apply.
Your login credentials, session behaviour, account dashboard and the wallet balance shown after a Touch 'n Go eWallet or DuitNow top-up are all governed by these terms. Any activity authenticated under your account ID is your responsibility under this policy.
Deposits routed through FPX, DuitNow or Touch 'n Go eWallet and any associated transaction records fall within scope. The record visible in your account history is the reference point for any query about a specific transfer, not a third-party bank statement.
Game titles available in the lobby — including content from Spadegaming, Pragmatic Play, PG Soft and Microgaming — are covered by these terms in terms of access and fair use. RTP information is shown only where the game provider exposes it within the game interface.
Payment processors, network providers and device operating systems operate under their own terms. When your FPX transfer is handled by your bank, or your Touch 'n Go eWallet balance is managed by the wallet provider, those interactions are governed by the respective third-party agreements — not by ux00's terms.
These terms are not one-directional. You have concrete actions available to you at any point during your account lifecycle. Your transaction history — including every DuitNow or FPX deposit and any corresponding wallet credit — is accessible after login under your account dashboard. If a record appears incorrect, raise it with our support team; they will cross-reference the entry against our system log and respond with findings. You can update your registered contact details directly in your account settings page. If the update requires verification — for example, a change to your registered mobile number — the verification steps are shown inline during the edit flow. Requesting a review of a policy decision affecting your account is handled through the same support channel, not through a separate appeals form. Log in, navigate to the support tab and submit your query with your account reference visible in the message.
Log in and navigate to your account dashboard to see a full history of deposits, withdrawals and wallet credits. Each entry shows the payment method used — Touch 'n Go eWallet, DuitNow or FPX — along with the timestamp and status.
Your registered name, contact number and linked email can be updated from account settings. Changes that affect wallet verification will prompt an inline confirmation step before they are saved — follow the instructions shown on screen.
If a clause in these terms is unclear, submit a query through the support channel available after login. Include your account reference and the section heading in question. Our team will respond with a plain-language explanation of how that clause applies to your account.
For account-level issues — a wallet discrepancy, a session log you do not recognise, or a payment status that has not updated — use the support tab inside your account. The support team can access your account record directly from a verified request.
If a section of these terms raises a question you cannot resolve through the account dashboard, the paths below are how you contact us. Each route handles a different type of query — pick the one that matches your situation.
Access live chat through your account dashboard after login. Use this for time-sensitive queries about a transaction record, a wallet status or a specific clause you need clarified before proceeding.
For detailed policy requests — such as a written record of how a decision was made or a formal account review — send your query by email. Include your account reference and the relevant section of these terms so our team can respond accurately.
Inside your logged-in account, the support tab gives you direct access to your account history and a form to submit queries. All submissions under this route are linked automatically to your verified account record.
These terms set out not just what you agree to, but what we commit to on our side. Here is how we handle the key areas that affect your account and your data.
Account data — including your registered contact details and transaction records tied to Touch 'n Go eWallet, DuitNow or FPX — is stored and processed in line with the obligations described in these terms. We do not share your account data with unaffiliated third parties except where required to process a payment or comply with a lawful request.
We use cookies to maintain your session state — so you stay logged in as you move between the lobby, your wallet and account settings. You can manage cookie preferences through your browser settings. Disabling session cookies may affect your ability to stay authenticated across pages.
Your account credentials are your responsibility to keep secure. If you suspect unauthorised access — for example, a login from a device you do not recognise shown in your session history — contact us immediately through the support tab. We will act on a verified report.
To request a correction to data we hold about you, or to ask how a specific data point was collected, submit a written request through the email support channel. Reference your account ID and specify the data point in question. We will acknowledge the request and respond within the timeframe shown in your account's policy notice.
The questions below cover what Malaysia account holders most often ask about how these terms work, what they cover, and how to act on them.
Yes. Any deposit made through Touch 'n Go eWallet into your ux00 wallet is covered by these terms from the moment the transaction is initiated. The record visible in your account history is the reference for that deposit. The wallet provider's own terms govern the transfer on their side.
When we update these terms, the revised version is published on this page and the date shown at the bottom of the document changes. Continued use of your account after publication means you have accepted the updated version. We recommend checking this page if you receive a notification from us about a policy change.
Yes. Submit your request through live chat or the email support channel, and reference the section heading of the clause in question. Our team will reply with a direct explanation of how that clause applies to your account — no legalese, just the operational meaning for your situation.
Raise the dispute through the support tab inside your logged-in account. Include the transaction date, the payment method — DuitNow, FPX or Touch 'n Go eWallet — and the amount shown. The support team will cross-reference the entry against the system log and respond with the findings.
Game content from Spadegaming, Pragmatic Play, PG Soft and Microgaming is delivered through the lobby under our platform agreement. These terms govern your access to that content. The studios themselves operate under separate agreements with us and are not parties to your account terms.
No. The same account terms apply regardless of which supported payment rail you use. FPX and DuitNow are both verified channels for Malaysia, and your transaction records under both methods fall within the same policy scope. Your bank's own terms govern the FPX transfer on their side.