ux00 Privacy Policy: How We Handle Your Account Data
This Privacy Policy sets out exactly what data ux00 collects when you access your account, complete a transaction through Touch 'n Go eWallet, DuitNow or FPX, or contact our support team — and how we protect it. Read this before you create an account; it tells you what we do with your information and what choices you have over it.
Account Data Protection
Touch 'n Go eWallet & DuitNow Transaction Records
Your Right to Access and Correct Data
Cookie and Device Tracking Disclosure
POLICY SCOPE DETAILS
What Data We Collect and Why
When you open an account with us, we collect the details you submit during registration — your name, contact information and the credentials you choose. Each time you move funds through Touch 'n Go eWallet, DuitNow or FPX, a transaction record is created and held against your account wallet. This record shows the method, amount and timestamp; it does not store your full bank credentials or e-wallet PIN. We also collect device and session data — the type of device you use, your browser environment and how you navigate between sections — so we can keep your account session consistent whether you switch from mobile to desktop mid-session. Location data is collected only to determine whether access is permitted under local law and eligible regions. We do not sell your personal data to third parties. Data shared with payment processors is limited to what each processor requires to complete your transaction. You can review the current state of your stored data at any time through your account dashboard after login. Where local law in Malaysia requires a specific retention period or deletion process, we follow that requirement.
Touch 'n Go eWallet
DuitNow Transfer
FPX Online Banking
GrabPay
Bank Transfer
POLICY BOUNDARIES
Where This Policy Applies and What It Covers
Our Privacy Policy covers four distinct areas of your interaction with ux00. Understanding which area applies to your situation helps you know which section of this document to reference when you have a question about your data.
Account Access
Covers all data collected during login, registration and account verification steps. This includes your email address, session tokens and any identity documents you submit. Data collected here is used solely to authenticate your account and maintain session continuity across devices.
Transaction Records
Covers payment records created when you deposit or withdraw through Touch 'n Go eWallet, DuitNow, FPX or Bank Transfer. We retain the method, timestamp and amount. Full payment credentials are never stored on our servers; they pass directly to the relevant payment processor.
Site Content and Navigation
Covers cookies and device data collected as you browse the lobby, open game categories or read policy pages. This data helps us maintain consistent navigation on your device and is not linked to payment data unless you are actively logged in to your account.
Third-Party Services
This policy does not cover data practices of external services you connect to — including payment processors, game content studios or any external link you follow from our site. Each third party operates under its own privacy terms, which we cannot control or speak to on their behalf.
YOUR DATA CHOICES
Practical Actions You Can Take Under This Policy
You hold specific rights over the data we hold about your account. These are not abstract entitlements — each one maps to a step you can take directly. To review what data is stored against your account, log in and open the account dashboard; your profile details, linked payment methods and transaction history are all visible there. If any detail is incorrect — a name, a contact number, an address — you can update it through the account settings fields shown on that page. For data that cannot be edited through the dashboard, send a written request to our support channel and we will action it within the timeframe required by applicable law. If you want to close your account and request deletion of your personal data, contact support directly; we will confirm what data can be deleted and what must be retained under applicable financial record-keeping rules. Availability of these rights depends on local law and the eligible region from which you access the account.
Review Your Records
Log in to your account dashboard to see all stored profile data, linked e-wallet details and your full transaction history. The dashboard reflects the current state of your records in real time.
Correct Account Details
Name, contact number and address fields can be updated directly in account settings. For fields that are locked after verification, submit a correction request through our support channel with the updated information.
Raise a Privacy Question
If any part of this policy is unclear, or if you believe your data has been handled incorrectly, reach out through the support contact paths listed on this page. We will respond with a specific answer, not a generic acknowledgement.
Request Account Closure and Data Deletion
Contact support to initiate account closure. We will confirm which data is deleted immediately and which must be held for the period required under applicable financial and regulatory record-keeping obligations.
PRIVACY CONTACT PATHS
How to Reach Us on Privacy Matters
Privacy questions deserve a direct answer, not a delayed auto-reply. Below are the three contact paths available for data and privacy matters. Use the channel that suits you; all three routes reach the same support desk that handles account and payment queries.
Live Chat Support
Open the live chat icon from any page while logged in to your account. Identify your query as a privacy matter at the start of the chat so it is routed to the correct team member without delay.
Email Request
Send a written privacy request to our support email address shown in your account dashboard. Include your registered account email and a clear description of the data action you are requesting. Written requests create a traceable record for both sides.
Account Dashboard Message
Log in and use the in-account message form to submit a privacy query tied directly to your account record. This is the most direct path for requests that involve your transaction history or linked payment methods like Touch 'n Go eWallet or DuitNow.
DATA HANDLING STANDARDS
How We Manage Data, Cookies and Account Security
Handling your data carefully is not a policy footnote — it is part of how the account-to-wallet path works reliably. Here is what we do in each area that affects your privacy.
Cookies and Device Continuity
We use session cookies to keep your account active across page loads and to remember your preferred device state. You can manage cookie preferences through your browser settings. Disabling all cookies may affect how the account dashboard and payment flow behave on your device.
Account Security Measures
Account credentials are stored in encrypted form. Payment sessions through DuitNow and FPX are handled over secure connections; we do not intercept or log the PIN or authorisation codes used within those payment flows. Session tokens expire when you log out.
Data Retention Period
We keep account and transaction data for the period required under applicable law. Once that period passes, data that is no longer needed is removed from active records. The exact retention window depends on the type of data and the applicable local regulatory requirement.
Policy Updates and Notification
When this policy is updated, the revised version is posted on this page with the effective date noted at the top. If a change materially affects how we use your data, we will notify you through your registered contact details before the change takes effect.
PRIVACY QUESTIONS ANSWERED
Common Privacy Questions About Your ux00 Account
These are the questions our support team receives most often about data handling, account records and privacy rights. Each answer points to the exact step or contact path you need.
What personal data does ux00 collect when I open an account?
We collect your registration details — name, email address and contact number — along with the device and session data generated each time you log in. Transaction records are created for every deposit or withdrawal you make through Touch 'n Go eWallet, DuitNow, FPX or Bank Transfer.
Does ux00 store my Touch 'n Go eWallet or DuitNow credentials?
No. When you complete a payment through Touch 'n Go eWallet or DuitNow, your credentials are entered directly within the payment processor's secure environment. We receive only the transaction confirmation — method, amount and timestamp. Your e-wallet PIN and authorisation codes are never passed to or stored on our servers.
How do I view the data ux00 holds about my account?
Log in to your account and open the dashboard. Your profile details, linked payment methods and full transaction history are all visible there. The dashboard shows the current state of your records. If you need a copy of data that is not visible in the dashboard, contact support to make a formal data access request.
Can I ask ux00 to correct or delete my personal data?
Yes. Profile fields like your name, contact number and address can be updated in account settings. For locked fields, send a correction request through live chat or the account message form. Deletion requests are handled by our support team; we will confirm what can be removed and what must be retained under applicable record-keeping obligations.
Who does ux00 share my data with?
We share data only with the payment processors required to complete your transactions — DuitNow, FPX, Touch 'n Go eWallet and Bank Transfer partners. Data shared is limited to what each processor needs. We do not sell personal data or share it with marketing third parties.
How do I find out if this Privacy Policy has changed?
The current version of this policy is always on this page, with the effective date shown at the top. If a material change is made to how we use your data, we will send a notification to your registered contact details before the update takes effect. Check this page after any notification to review what changed.
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