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These legal terms govern how you access and use ux00, including your account, transactions made through Touch 'n Go eWallet, DuitNow or FPX, and the content available to you. Availability depends on local law and is extended only where permitted in eligible regions.
Our legal terms set out the relationship between ux00 and you as an account holder operating where local law permits. These terms cover what you can do inside your account, how your transaction history is recorded, and the conditions under which account access may be reviewed or adjusted. When you fund your account through Touch 'n Go eWallet, the deposit event is logged against your account ID and falls within the scope of these terms from the moment it is confirmed. The same applies to transfers completed via DuitNow or FPX — each creates a timestamped transaction record that is visible in your account history and subject to the record-retention conditions described below. We do not apply terms retroactively. If we update any section, the revised version will be published here and the date of change will be noted. You are expected to review this page when you receive a notification of a change. Continuing to use your account after a change takes effect means you accept the updated terms. If any part is unclear, raise it through the support paths listed on this page before continuing to transact.
Deposits via Touch 'n Go eWallet are recorded as confirmed funding events in your account ledger, subject to these terms from the point of confirmation.
DuitNow transfers log against your account with a timestamp and reference number. These records are covered under the retention and access conditions in our policy.
FPX online banking transactions complete through your bank's own authorisation flow. The resulting record in your ux00 account falls within the scope of these legal terms.
Manual bank transfer deposits are subject to the same account-ledger policy as e-wallet methods. Confirmation appears in your transaction history once the transfer is matched.
Understanding where our legal terms begin and end matters — especially when your account interacts with third-party payment rails or external content. The comparison below draws the line clearly across four areas.
Login, session activity, account settings and wallet balance visibility are all within scope. We control these directly and the terms here apply in full to how you access and manage your account.
Deposits and withdrawals processed through Touch 'n Go eWallet, DuitNow, FPX or Bank Transfer are covered. The ledger record, dispute path and retention period all fall under these terms.
Game content from Spadegaming, Pragmatic Play, PG Soft and other assigned studios is surfaced through our platform. Our terms govern your access to that content; the studios' own licences govern the content itself.
External links, your bank's own FPX authorisation page and the Touch 'n Go eWallet app interface operate under their own separate terms. We are not responsible for those environments once you leave our platform.
You hold several concrete rights as an account holder. First, you can review your full transaction history at any time by logging in and navigating to the account ledger — every deposit, withdrawal and balance adjustment is listed there with a timestamp and method label (Touch 'n Go eWallet, DuitNow, FPX or Bank Transfer, as applicable). Second, if you notice an error in your account details — name spelling, contact address or linked wallet reference — you can request a correction through our support channel. We will verify the request against the information submitted at registration before making any change. Third, if you have a question about how a specific clause applies to your situation, you can raise it in writing and we will respond with a specific answer, not a generic referral. These rights exist independently of any active transaction or session.
Log in and open the account history section. Every transaction — including Touch 'n Go eWallet and DuitNow entries — appears there with method, amount and timestamp. No separate request is needed.
Contact support with the specific field you want corrected and the accurate replacement. We verify against your registration data before applying any change to your account profile.
Send a written question through the support channel with your account ID. We respond to the specific clause or condition you raise — not with a copy of the full terms document.
You may request a summary of the data held against your account. We will confirm what categories of data are retained and for how long, in line with the retention conditions in this policy.
Policy and legal questions need a direct path. Use the channels below to reach the right desk — whether you are querying a transaction record, asking about account data or raising a concern about how a term applies to your situation.
Open the live chat widget from any page while logged in. Identify the query as a policy matter so the agent routes it to the right team rather than general account support.
Send a written query to our support email with your account ID, the specific policy section in question and a clear description of your concern. Written records help both parties track the outcome.
The Help Centre in your account dashboard holds published answers to the most common policy questions, including transaction record access and account data requests. Check there first for a quicker path.
Our approach to data handling is governed by the same legal terms that cover your account. We collect the information needed to operate your account, process transactions and respond to support requests — nothing beyond that. Transaction data from Touch 'n Go eWallet, DuitNow and FPX deposits is retained for as long as required by the record-keeping conditions in this policy, after which it is deleted or anonymised. We use session cookies to maintain your login state and functional cookies to remember account preferences; you can manage cookie settings through your browser. Account security relies on the credentials you set at registration — keep your password private and do not share your account access with anyone. If you believe your account has been accessed without your knowledge, contact us immediately through the live chat or email channel listed above.
We retain registration details, transaction records and support correspondence. The categories, retention periods and deletion process are described in this policy. You can request a summary at any time through support.
We use functional and session cookies. Session cookies expire when you close your browser. Functional cookies persist to hold your account preferences. Manage both through your browser's cookie settings.
Your account security depends on the credentials you set. We do not store plain-text passwords. If you forget your credentials or suspect unauthorised access, use the account recovery path shown on the login page.
When this policy changes, we publish the updated version here with the effective date noted. We also notify you through your registered contact. Continued account use after the effective date constitutes acceptance.
These questions cover what account holders in Malaysia most commonly ask about their rights, data and the scope of our legal terms. If your question is not answered here, raise it through the support paths listed above.
The current version of our legal terms is published on this page. Log into your account and check the footer link labelled Legal or Policy to confirm you are reading the version currently in effect. The effective date is shown at the top of the document.
Yes. Any deposit confirmed through Touch 'n Go eWallet creates a ledger entry in your account. That record, the amount, the method and the timestamp all fall within the scope of these terms from the moment of confirmation.
Log in and navigate to the account history or wallet section. Every completed transaction — whether via DuitNow, FPX, Touch 'n Go eWallet or Bank Transfer — is listed there. No separate request to support is needed to view your own records.
Yes. Contact support with the specific detail you want corrected and the accurate replacement. We verify the request against your original registration information before applying any change. Corrections to name or contact data may require you to confirm your identity.
Transaction records and account data are retained for the period required by this policy's retention conditions, even after account closure. After that period, the data is deleted or anonymised. You can ask support to confirm the retention period applicable to your account.
Access and eligibility depend on local law and are extended only where local law permits. The terms apply to your account wherever you access it from within an eligible region. If you are unsure whether your region is covered, check the eligibility note shown during account registration.