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This page covers every money operation your ux00 account handles — from funding your wallet before a session to withdrawing your balance back to the same local payment method you used on the way in. We support Touch 'n Go eWallet, GrabPay, and Bank Transfer as verified deposit and withdrawal rails, each accessible directly from the cashier section inside your account.
Depositing into ux00 starts at the cashier tab — no separate app, no third-party redirect that loses your session. After you log in, open the cashier and you will see the full list of available deposit methods for your account region. Touch 'n Go eWallet and GrabPay are listed first because they are the methods most accounts use on mobile; Bank Transfer and FPX Online Banking appear below them for those who prefer to move funds directly from a current or savings account.
Access your ux00 account and tap the cashier tab at the top of your dashboard. The deposit option is the first action listed. Your account region determines which payment methods appear on the next screen.
Choose Touch 'n Go eWallet, GrabPay, Bank Transfer or FPX from the method list. Each entry shows the minimum amount and any account fields required before you proceed. Select the one your wallet or bank account already uses.
Type the deposit amount, review the reference code the cashier generates, then authorise the transfer from your wallet or banking app. Do not close the cashier screen until the transfer is sent.
Return to your account dashboard once the transfer is complete. The deposited amount appears in your wallet balance when our system matches your transfer to the reference code. The transaction also logs in your account history.
Withdrawals from your ux00 account follow a clear, step-by-step path. Open the cashier tab and select withdrawal — the same cashier you used to deposit. The method you withdraw to must match the wallet or bank account linked to your ux00 profile; this is a standard account-protection requirement, not an extra hurdle. If you deposited via Touch 'n Go eWallet, the withdrawal form defaults to that same method.
Log in and go to the cashier tab. Select the withdrawal option. The form shows your verified payment method automatically — you cannot withdraw to an unverified account or a different wallet name.
Type the amount you want to send out. The cashier shows the minimum and any fields specific to your chosen method. Confirm the destination account details match your verified profile before continuing.
If your account verification is incomplete, the cashier will pause and direct you to the verification section. Upload the required documents there, then return to the withdrawal form once verification is approved.
After submitting, the request appears in your account history with a status label — pending, processing or completed. Refresh the history page to see updates. Do not submit a duplicate request while the first is still pending.
Account verification at ux00 protects your wallet balance from unauthorised withdrawal requests. We require identity documents before releasing withdrawals above a certain threshold — the exact limit is shown in your account settings once you log in. The process uses standard document categories: a government-issued photo ID and, where required, proof that the payment method belongs to you. Verification is a one-time step; once approved, your account status updates and withdrawal access opens at the verified tier. The verification section lives inside account settings, accessible from the top navigation after login.
A government-issued photo ID — MyKad or passport — is the primary document. Depending on your withdrawal method, we may also ask for a screenshot showing the wallet or bank account registered in your name.
Go to account settings after login and open the verification section. Upload clear copies of each required document. The system confirms receipt immediately; review typically follows within the timeframe shown on the upload screen.
Once verified, only your confirmed identity and linked payment method can action a withdrawal. This stops third parties from redirecting your balance. Your verified status is shown in the account dashboard after approval.
Each payment method below is available in the ux00 cashier for eligible accounts. The cashier screen shows current minimums, required fields and any method-specific notes at the time of your transaction. Availability depends on local law and the eligible regions your account covers.
Fund your account or withdraw directly through Touch 'n Go eWallet. The wallet must be registered in your name and linked to your ux00 profile before a withdrawal can be processed to it.
GrabPay deposits move from your GrabPay balance to your ux00 account wallet. Select GrabPay in the cashier, enter the amount, and authorise within the Grab app. The same account is used for withdrawals.
Transfer directly from your local bank account using the account details shown in the cashier. Bank Transfer is available for both deposits and withdrawals to verified bank accounts registered under your ux00 profile.
FPX connects your internet banking session directly to the deposit flow. Select your bank from the FPX screen, authorise the transfer in your bank's portal, and the amount is applied to your ux00 balance once confirmed.
DuitNow transfers are accepted for deposit. Use your bank's DuitNow send function with the reference code shown in the cashier to ensure the incoming transfer is matched to your ux00 account correctly.
Every deposit and withdrawal logged in the ux00 cashier has a corresponding entry in your account history. When a transfer appears in your wallet but the balance has not yet updated, the reference code is the link between the two records. Keep this visible in your wallet history until both sides confirm.
The cashier generates a unique reference code for every transaction. This code appears in your account history and should match the payment reference in your Touch 'n Go eWallet, GrabPay or bank statement. If they do not match, contact support with both references.
Account history shows each transaction as pending, processing or completed. A pending status means the transfer has been received but not yet matched. Processing means our system is confirming it. Completed means the balance has updated. Do not submit a second transfer while one is pending.
Your full transaction history is available under the history tab in your account dashboard after login. Each entry shows the method used, the amount, the date and the current status. You can filter by deposit or withdrawal to find a specific transfer quickly.
Save the wallet transaction receipt or bank confirmation for any deposit or withdrawal until the status in your ux00 account shows completed. If a transfer is delayed, support will ask for this receipt alongside your account reference to investigate the record.
Security across ux00 banking sits at the account level first, then the transaction level. Every payment action — deposit request, withdrawal submission, method update — requires an authenticated session. We do not process payment instructions received outside the logged-in cashier environment.
Always access your account through ux00. The cashier only operates within an authenticated session on our domain. If a payment page asks for your credentials on a different URL, do not proceed — contact our support channel listed in your account settings immediately.
Withdrawals above the threshold shown in your account settings require completed identity verification. We check that the document name matches the payment method name before releasing any balance. This step cannot be bypassed, and it is there to protect your funds.
Your withdrawal destination must be the same wallet or bank account you verified during the KYC step. We do not send balances to unverified accounts or to a different name. If your payment method changes, update it through account settings and allow re-verification before withdrawing.
Our support team is reachable through the contact link inside your logged-in account. For banking issues — a delayed deposit, a pending withdrawal or a reference mismatch — raise the case there with the transaction reference and your wallet receipt. Do not share account credentials in any support channel.
If your question is not answered below, the support contact inside your logged-in account is the right place to raise it — include the transaction reference and the wallet receipt for the fastest resolution.
Touch 'n Go eWallet, GrabPay, Bank Transfer, FPX Online Banking and DuitNow are available in the cashier for eligible accounts. The cashier screen shows each method's minimum amount and required fields at the time of your transaction. Availability depends on your account region and local law.
Check that the reference code in your wallet or bank statement matches the one generated by the ux00 cashier. A pending status in your account history means the transfer was received but not yet matched. If the status has not moved after a reasonable wait, contact support with both references.
The minimum withdrawal amount for each method is shown in the cashier at the time you submit the request. We do not publish a fixed figure here because it can vary by method. Log in, open the withdrawal screen, and the current minimum for your account is displayed there.
Yes. Withdrawals above the threshold shown in your account settings require completed identity verification. The verification section in account settings guides you through the document upload. Once approved, your withdrawal access updates automatically and the cashier reflects the change.
No. Your withdrawal destination must match the verified payment method linked to your ux00 profile. If you need to update your payment method, do it through account settings and allow re-verification before submitting a withdrawal. This protects your balance from being redirected.
First check your account history to confirm the status has not moved to processing or completed. If it is still pending and the wait seems longer than expected, contact support through the link inside your logged-in account. Provide the withdrawal reference and the amount so the team can check the record.